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Directive Blogs

Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Can Businesses Learn from Netflix

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Netflix unexpectedly announced a split between their two offerings, DVD-by-Mail and their streaming service into two separate services. This is surprising as Netflix has continued to grow in popularity and profits every quarter. Why fix what isn't broke? After all, the streaming portion of Netflix claims about 20% of North America's bandwidth during peak hours, which is certainly saying something. Is there something for small businesses to learn from Netflix?

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Understanding the True Cost of Downtime for Upstate New York Businesses

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In today's IT industry, downtime can have a huge impact on your company's bottom line. When system downtime occurs, whether it affects an individual employee or the entire company, it means lost money. The definition of the term "downtime" is very ambiguous, although at Directive we consider any issue where an employee can't do their job properly due to technology not being available to be downtime. Even though an application may be up and running, it is essentially "down" to a user if the application can't be used no matter the reason.

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Are Digital Security Habits Linked to Real-World Security Habits?

Sometimes studies like these are laughable, but nevertheless, worth discussing.  Norton's latest Cybercrime report suggests that people who fall victim to malware are statistically more likely to be mugged in real life.  If someone is careless when it comes to online security, could that really reflect how susceptible they are in everyday life?

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7 Steps for Mastering your Inbox with Outlook

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Email has integrated itself into the way we do business.  If you use Outlook as your primary email client, there are plenty of tricks you can do to increase your productivity and practice better email etiquettes.

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The Sky is Blue, but The Cloud is Green

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Cloud computing is the new way to get things done for small businesses.  It's easy, it's secure, and it is great for the environment.  According to a report put on by the Carbon Disclosure Project, cloud computing can potentially reduce the world's carbon emissions by millions of metric tons.  The differences are wildly significant compared to running your own in-house data centers, even if you just have a server or two.

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