Directive Blogs
“Never put off until tomorrow what you can do today.” It’s timeless advice, as well as some of the easiest and most tempting advice to ignore. Procrastination is one of those things that we all assume we understand, but we wanted to take a bit of time to explore it in greater detail…and figure out how we can all work to resist it.
The Health Insurance Portability and Accountability Act is a regulation passed by the US congress in 1996 to help streamline the healthcare system while maintaining individual ePI privacy over individuals’ health records. This regulation was put in place to allow people to transfer their health coverage, but also to minimize the risk individuals take on as far as fraud and abuse of their health records is concerned. This week we’d thought we’d discuss four ways your technology can help your organization keep its HIPAA compliance.
This is a true story, and a perfect lesson on how cybercrime and scammers use your emotions against you to get you to fall for their tricks. I think it’s also a lesson on just how helpless a victim of a scammer can become, as well as how immune the bad guys are while performing these horrible acts on people.
We tend to focus most of our attention on how to maintain your business’ technology over time. This only makes sense—we are a managed service provider, after all—but that being said, your IT is not the only element that needs to be properly taken care of. It is just as important that you and your team members are physically able to focus on work…something a desk job doesn’t always help.
Cloud computing is a major growth industry as businesses and individuals look to use the computing strategy to either save money or get resources that they would typically not be able to commit to. With cloud computing becoming more and more integrated into business each year, it stands to reason that the once Wild West of cloud computing would start to see a lot more regulation. This week, we’ll take a look at how the cloud is regulated and what to expect out of cloud regulation down the road.
Every business depends on some type of software, but some businesses seem to have an application for every single thing and it can be too much for employees or administrators to manage. So the question has to be asked: What is the right amount of software for your business? Today, we’ll discuss the types of software every business needs and how to determine what you need.
Nonprofits typically rely on the funding provided to them by grants in order to operate. Fortunately, there are many grants out there for the nonprofit to take advantage of, many based on the cause the nonprofit works towards and many intended to support the use of technology by these organizations. Let’s explore what makes IT so critical and impactful for the nonprofit, and where technology grants may be found.
For business managers, it can sometimes be difficult to create policies and procedures that allow for the efficiency that they’d like to see from their business. Business growth leads to more complex situations which in turn demand more complex procedures. This enhanced complexity can not only get constant in that you need to alter the way things are done, you also could fall into the trap of mistakenly putting productivity roadblocks up that can alter the way your business operates.
Compliance is a critical element of many businesses’ requirements, with pretty severe penalties as a consequence if the prescribed standards are not met. Even more importantly, most compliance requirements and regulations are put in place for the welfare of not only the business, but its clientele as well. This makes it critical to know which apply to your business, and how to meet them fully.
Password changes, multi-factor authentication, and countless changes in policy and procedure can make daily workflows more and more complicated. Cybersecurity can truly be a pain—a necessary pain, granted—but a pain nevertheless, and one that can gradually lead to burnout if you aren’t careful. Let’s go over how to mitigate the likelihood of it.
Information technology is a constantly changing industry, with practices shifting all the time. As a result, anyone you have working on your company’s IT should be actively seeking out various certifications to confirm that they are keeping up on modern trends and standards. To help you accomplish this, we’ve put together a brief list of valuable IT certifications that your IT personnel—whether they’re in-house employees or outsourced professionals—should have.
The Federal Trade Commission, or FTC, has put together a Safeguard Rule to help establish guidelines for how businesses store and interact with customer information. Enacted in 2003, this rule was recently revamped in 2021 to stay relevant with the latest technology used by businesses. Let’s look at some of the policies and procedures that your business needs to know about the FTC Safeguard Rule.
Each year, we take some time and take a look at the most interesting new smartphones that are being released. Over the past few years, fewer companies are making smartphones and throughout the whole industry, innovation has seemed to slow. Whether this is a result of rigid market dynamics, supply shortages, or the extraordinary costs it takes to manufacture and source components, it has taken some of the largest technology companies in the world—such as Amazon, LG, and HTC—out of the market and presented limited opportunities for other global technology leaders such as Microsoft, Sony, and Nokia.
There is no denying that Quick Response codes—better known as QR codes—are a handy little invention. Just a few years ago, many businesses heavily adopted these contactless communication tools, allowing customers with a smartphone to access menus, documents, and more with ease. Having said that, we unfortunately can’t deny that cybercriminals are taking advantage of how handy QR codes are, too.
In good times and bad, profitability is the priority for most businesses out there. Having said that, this priority is typically a challenging one to achieve, but did you know that there are a few different ways that investing in a relationship with a managed service provider can help increase your productivity—and as a result, your overall profitability?
Your business’ computing infrastructure is a pretty resilient system. It has all types of tools added on to keep malicious code, bad actors, and even sabotage from ruining the good thing you have. This reliability has led to hackers changing the way that they go about their business. Nowadays, most of the attacks that affect businesses are phishing attacks. In today’s blog we will go through the elements of a phishing attack and how you can protect your business from them.
AI—artificial intelligence—has been a hot topic as of late, with it seemingly being used for any purpose you can imagine nowadays. Unfortunately, this has also included cybercrime.
However, just as AI can be a weapon for cybercriminals to use, it can also be a shield to help protect your business from threats. For instance, in phishing prevention.
Every office has that one person that doesn’t seem to care that they are working in a room with other people. You know the type: They have day-old food on their desk. There are papers and other unnecessary items strewn about the desktop. Things are sticky and smell strange. The funny part is they seem comfortable with that mess. They may be the only one that is. In this week’s blog, we discuss the benefits of keeping your workspace clean.
Small manufacturers and distributors operate under a whole separate set of conditions than their larger competitors. This is because they don’t have the available capital to have any noticeable inefficiencies, and if they do have some, they are going to definitely affect their ability to compete. One solution that these organizations can lean on is a logistics platform.
When it comes to security, one often overlooked tool is the virtual private network, or VPN. We recommend that all businesses use a VPN to keep remote and hybrid workers from inadvertently putting your business’ data at risk while out of the office. Let’s go over why a VPN is so effective, as well as what you should look for in a business-grade VPN tool.
Email groups are remarkably useful. Instead of sending a copy of an email to each individual recipient, you can effectively create a simple forum post that everyone can participate in—a feature that certainly helps when collaboration is a priority. Let’s go over how you can quickly and easily create a group in Gmail.
Did you know that tomorrow is World Password Day, 2023? As the result of a campaign to spread awareness of the importance of sufficiently secure passwords, it has become an annual reminder of how critical sufficient passwords are to proper cybersecurity…despite passwords not being sufficient protection on their own. In light of tomorrow’s observance, let’s take some time to review why passwords are important to get right, and what else you need to have in place.
Have you ever struggled with storage space on your Android device? For individuals who have, we bet that downloading applications that you ultimately don’t end up using very often is a major culprit here. To help you clear up storage space on your device, Android will receive an auto-archiving feature that can save you significant amounts of storage space by archiving your unused applications.
Back in November of last year, we shared the news that Sidney Federal Credit Union members were being targeted by a phishing attack, and we have evidence that such phishing attacks have continued. As such, let’s review how phishing like this works and (more importantly) how to prevent it from working.
The Internet of Things is everywhere and that means that it’s important to understand how much of a potential security risk these devices can be. From smart speakers to smartphones, it's important that you understand how these devices can create problematic situations. In this week’s blog we will discuss how you can protect yourself against IoT vulnerabilities at home.
Your business depends on its bandwidth and its Internet connection to remain productive, part of which means ensuring that you have a reliable and stable wireless connection. How can you set up your network so that it is optimal and efficient? We have some thoughts on the matter and want to share them with you.
I was meeting with an old colleague the other day. We met over Microsoft Teams to just check in and see how they were doing—no real itinerary, just to check in with a familiar face that I haven’t personally talked to in a few years. They had a little trouble getting into Microsoft Teams, since they were used to Zoom. I patiently smiled and helped them through it, and told them “No worries, it’s always the little differences that complicate things!”
At the time, I said this just to be empathetic. At first, the nerdy computer-geek part of my brain told me that the process to get into a Zoom meeting vs a Teams meeting, from their perspective, is exactly the same. But after the call, I really thought about this small interaction, and you know what? Things have gotten complicated.
Businesses cannot afford to grow complacent with their network security, as it could make a significant difference between falling prey to an attack and remaining secure. The process of securing a network must be looked at holistically, from top to bottom. This idea of enterprise security is not new, but even a small business needs to keep it in mind, and these solutions are more accessible than you might think.
There is a lot made about ransomware, for good reason. It is quite simply one of the nastiest cyberattacks out there and it demands your attention. A lot of people understand what exactly ransomware sets out to do, but they don’t understand how it got that far and how to address the situation if they have the misfortune of being put in that position.
Lots of businesses are facing a financial crunch as the margins they operate under continue to shrink. This unfortunate trend has led a lot of businesses to outsource elements of their operations to try and cut costs. One part of the business that is either outsourced or cut out entirely has been the human resources department.
Sustainability is a hot topic nowadays, from how we conduct ourselves in our personal lives to how businesses go about their respective business. If this is something that you want to promote in your business, we figured that the day before Earth Day was as good a day as any to share some of the ways you can do so.
So, you’re thinking about adding to your business’ security with a camera system. This is an excellent course of action for any business to take—provided that it is approached thoughtfully and with discretion. There are many, many options out there, after all, which only makes it more challenging to make the right choice.
Have you ever felt like there was simply too much to do and unless you light a fire under your butt, you have no chance to get it all done? What if this state is standard operating procedure? For many small business owners and employees, this is the reality of going to work every day. In this week’s blog we thought we would discuss three strategies that work to lighten the load when it seems like the to-do list is just too big.
We’ve been spending the past few weeks examining productivity and how to optimize it, and today, we felt it was necessary to address the issues that could throw the proverbial wrench into the works.
Don’t worry, though, we’re also going to touch on how you can avoid and/or mitigate the issues that might threaten your productivity.
One of the reasons that information technology keeps changing is for the sake of the user and their convenience using it. However, if this convenience comes at the sacrifice of your business’ cybersecurity, it just isn’t worth it. This is the crux of why we always recommend that any organization seeking to use password management should invest in a reputable password management software, rather than the built-in capabilities of modern browsers.
It’s no secret that automation is one of the major trends that most businesses have tried to incorporate into their business plans, most with some middling success. The problem becomes that many businesses don’t really have a strategy for building out automated tools for their business, so they may not be able to take advantage of the benefits automation can bring.
We often discuss data backup and disaster recovery on our blog, and you may even be familiar with some of the terms and practices we throw around. Today, we want to take a closer look at the 3-2-1 rule and how it impacts your business’ ability to recover in the face of a disaster. Let’s dive in and see how the 3-2-1 rule can make or break your company’s data infrastructure.
We talk a lot (and we mean a lot) about cybersecurity, with ransomware getting a lot of our focus…and for very good reason. Ransomware is a huge threat that today’s businesses need to be prepared to deal with. In light of this, we wanted to share a few tips to help you avoid the negative ramifications of ransomware.
When we talk about projects, we typically mean new technology deployment. Our technicians spend a lot of time trying to outfit our clients with the right technologies for their business. What becomes evident pretty quickly is that most businesses don’t just need help with the IT projects, they need to get the tools in place for their own project management needs. In this week’s blog, we will briefly discuss what businesses should be looking for in project management and how today’s tools can help your organization be more productive and get more done.
Productivity has been, is now, and likely will forever be heralded as one of the preeminent goals for any business. As such, it makes sense to understand as much as we can about it. To do so, we’ll be examining a different aspect of productivity for the next few weeks.
First up: what is productivity, in the first place?
Anyone who wants to prioritize their privacy should be aware of the role the cache plays in such a thing. Your Google web browser—even on your smartphone—will store information about what you search so it can personalize your ads and recommendations, but if you would rather not have it do this all the time, you can clear your Android device’s Google search cache and set it up to auto-delete after a set amount of time has passed.
Do you have a file or folder on your PC that you always seem to access, yet you have to dig through countless folders or files in your organizational hierarchy to find it? Windows makes it simple to add a new shortcut to your PC. Here’s how you can make a shortcut to a file, folder, or program on your Windows computer.
Email marketing is a hugely useful effort when you’re trying to accomplish any of various business initiatives, and there are plenty of ways that you can make it even more useful. Let’s run through some of our favorite email marketing tips that aren’t challenging at all to implement if you’re committed to enhancing your efforts through this medium.
Back in 1995, the Association of Records Managers and Administrators were in the midst of campaigning for the renewal of the Paperwork Reduction Act. As a part of their efforts, they created National Records and Information Management Day. Over the years since, it has expanded into a week, and then into an entire month, for businesses around the world to consider their record-keeping practices.
Smartphone applications are in high demand from both a consumer and a business perspective, so it stands to reason that these ecosystems are large in scope, encompassing millions of apps on both the Google Play and Apple App stores. Have you ever wondered how these companies ensure that the apps found on their stores are secure and legitimate?
Technology fatigue is the mental grinding that comes with the overwhelming use of technology in our lives. Many people in the workforce haven’t had to use technology as much as they do today and the ever-growing demand for technology in business creates problems for employees (and therefore businesses). This week, we thought we’d discuss the truth behind technology fatigue and how individuals can do a better job of not getting burnt out from tech.
Ever notice how some websites don’t change much for years or even decades, while others age like milk? Of course, then there is your own website, which, depending on how you feel about it, will either feel outdated after a couple of years, or you’ll love the design so much that, to you, it’s timeless and never needs a change.
We’re going to look at how web design standards have changed, how to stay ahead of the curve to get the most time out of your website, and talk about some of the more frustrating things that you might need to prepare for with modern websites.
Multi-factor authentication is great when it works, but when it doesn’t, it can leave you in a pretty difficult situation. After all, what happens when all of a sudden, you cannot access your secondary authentication methods? We’re here to help you bypass this particularly challenging and frustrating scenario.
Cyberattacks are a serious problem that all businesses face in some form or another, but there are small, everyday tasks you can do to ensure that they impact your organization as minimally as possible. It takes intention and effort to protect your business and its infrastructure, but that doesn’t mean that it has to be hard. Here are three simple ways you can keep your infrastructure secure.
Considering how essential telephone services are for just about any organization, it’s surprising how limited—and expensive— telephone service providers here in Otsego County are. Between the lack of support and, again, the costs that are involved, they’ve dropped the ball…and yet, they still expect businesses to play.
Not only do businesses here in Otsego County deserve better, better options are available.
Meetings are a common hold-up for getting things done in the office, an idea that is certainly not unfounded. Research supports the premise that meetings impact productivity. Let’s consider what the numbers say and how you can work to ensure meetings don’t influence your company’s productivity in a negative way.
The thing about technology is that, regardless of how miraculous or otherworldly it may seem upon its introduction, it can quickly become so very familiar to us. Hard as it may seem to believe, someday (maybe even soon), things like ChatGPT and other bleeding-edge technologies will seem typical, perhaps even humdrum.
Google's Project Zero, a team of security analysts employed by Google who are tasked with finding zero-day vulnerabilities, has found critical security flaws in Samsung modems (used in smartphones and other communication devices). This flaw could enable hackers to remotely gain access to vulnerable devices without any intervention from you, the user.
A disaster can take many forms, from a raging snowstorm to deleting the wrong file. Regardless of what kind of disaster you face, you can know that it doesn’t take much to impact a business, especially if the business doesn’t have a business continuity plan in place. How does your business recover from such a devastating scenario? How can it get its data back and in proper working order? That’s what we want to tell you about today.
All successful businesses want to grow and better themselves, as growth is a direct indicator that you are doing something right, from providing better services to your customers or servicing more customers. If you’re not ready to adapt to this growth, you’re in for a difficult time. Here are three ways you can keep your business operating even when you’re experiencing unprecedented growth.
The increase in wearable technology that you see coming into your business has substantially increased over the past couple of years. People are doing a better job of tracking their health and using wearable technology to improve their work lives. This creates a problem for the business because every single device brought onto a network is a potential threat and threats have to be managed. Let’s take a look at how people are using wearable technology and what you can do in response to this trend.
Did you know that World Backup Day is in just a few short weeks? While it is an important occasion for businesses to recognize, data backup should really be something you think about all the time. This is because your backup is an integral part of the backup and disaster recovery portion of your overall business continuity.
Technology is only effective in the hands of the right—or, at least, well-trained—employees. To work toward this goal, you’ll have to ramp up your hiring processes to ensure you garner the interest of the right candidates for the jobs. Nowhere is this more true than for your IT department. Let’s go over how you can make your business an attractive employment option for skilled and innovative technicians.
No one can tell when a disaster is going to hit your business or what form that disaster is going to take. The cause could be a storm, human error, or some freak occurrence that nobody could have seen coming. In order to get back up and running after one of these incidents a company needs to have a strong business continuity strategy. An essential part of this strategy is knowing how to recover data depending on the way it’s lost. Getting data back and working for your company is the only way to stave off ruin, so let’s look at data recovery strategies that can literally save your business.
Phishing is a common issue that businesses of all kinds can experience, whether they are a small startup or a large corporation. Hackers are always trying to extol information from your employees, including account credentials, remote access to your systems, and in some cases, funds directly from a bank account. It’s up to you to teach them how to identify and respond to phishing attacks.
March 31st has officially been designated as the annual day to take care of your business’ backups, aptly named World Backup Day—and, while we are totally supportive of the effort to raise awareness of backups and their importance, we have to point out that every day should be World Backup Day.
Even better, with some help from today’s technology, every day can be!
There’s no denying that productivity is one of the primary goals of any business nowadays, with countless examinations into the concept of productivity, theories on how to maximize it, and methods to promote it in the workplace. Today, we wanted to take one of these theories and explore it so that you can perhaps capitalize on it yourself.
Smartphones are everywhere. Nearly everyone has one either in their pocket or in their hand and that fact would make you think that the underlying smartphone market is one that is remarkably strong. This really isn’t the case. Today, we’ll take a brief look at the smartphone market and how a lack of true innovation is one of the reasons the industry has seen large decreases in sales.
How does your business manage its IT? Do you have an in-house team, and how busy are they with all of the hustle and bustle of their everyday duties? Do they have time to address the many challenges and requests made of them? If not, then perhaps you should consider a different model for your IT management. Luckily, we have just the opportunity for you, and you won’t want to miss out on it.
Productivity suites are universally one of the best tools for getting work done in the business world, so if you’re not familiar with the term, then take a moment to consider how often you use Microsoft Office products or the Google Workspace apps. These are productivity suites, and they are remarkably important and valuable for your company, whether you realize it or not.
Both Microsoft Excel and Google Sheets offer a plethora of features to those who know how to use them, many of them with really niche applications to businesses. For instance, there is one function that allows you to easily calculate the time between the current date and a specified day that, if applied properly, could easily provide businesses with some serious utility.
Business technology has grown so much over time that it’s practically unrecognizable compared to some of the original solutions. The Internet of Things has given businesses more opportunities to automate processes and build efficiency into their IT infrastructure, and in more ways than one. Let’s look at how businesses use the Internet of Things and what you might accomplish with it.
Phishing attacks have consistently been prominent in cybercrime throughout the past few years, not only due to their efficacy but also because there are so many avenues wherein phishing can be attempted. The first that comes to mind is email, of course, but you and your team need to keep these others in mind.
Take, for instance, a phishing voicemail…dubbed, naturally, a “phoicemail.”
More than ever, it is important for your employees to have positive work experiences. People have many more resources to find new work today, and with so many people willing to find the “right fit” it can be quite expensive for organizations. While the best way is always to compensate people well, if you are facing a situation where you need to be creative to keep your people around, we have three suggestions.
Wi-Fi connectivity is a remarkable technology when you really think about it, and it has fundamentally changed how we work today. What hasn’t changed, unfortunately, is that hackers and cybercriminals will try to use this technology to their own advantage. Therefore, let’s discuss a few relatively simple ways that you can improve your wireless network’s overall security.
Phishing is a remarkably dangerous tactic used by hackers to take advantage of those who might not be quite as in-the-know about security practices. Phishing attacks can be carried out against both businesses and individuals alike, and due to the many different forms these attacks can take—including email, text message, and even fraudulent websites—they can be quite problematic.
Let’s go over how you can train your team to avoid phishing attacks and how to appropriately respond to them when they are inevitably encountered.
Software makes or breaks businesses, so your software strategy should be implemented with sound logic in mind. One of the ways you can make the most out of your limited resources and budget is to consider cloud-hosted Software as a Service offerings. With SaaS, you can implement better software that is more accessible, flexible, and manageable than the traditional method of hosting.
Email remains a cornerstone in business communications, often containing sensitive information and other data that really needs to be protected. Fortunately, modern email platforms often enable you to add a little bit of protection, so long as you know what the process looks like.
Let’s go over how you can make your emails just that much more secure.
Regardless of your industry, there are going to be certain regulatory standards that you will be responsible for upholding. Many of these standards will be related in some way to your cybersecurity. Let’s talk about some of these cybersecurity standards, and why compliance is so critical for your business.
The landscape of telephony for small businesses has changed dramatically. It’s likely that you don’t rely on your phone nearly as much as you rely on other technologies, like your Internet, communications solutions, and email. Still, an antiquated phone system can hold you back, so let’s explore the other viable option for your business: Voice over IP.
This past January, the Federal Bureau of Investigation issued an announcement that they had targeted and taken down the servers for a Dark Web organization responsible for the Hive ransomware group. While there is certainly cause for celebration here, one major statistic is enough reason to continue being concerned.
The blockchain has been a hot topic in the past few years, if only tangentially. With all the buzz around cryptocurrencies, it can be easy to forget about the underlying technology that powers it and its other applications. Let’s pivot to these other applications for a moment and discuss how the blockchain could potentially be involved with security needs at some point in the future.
Software makes business run: that is an undeniable statement. From the operations software that allows your business to manage and pay its people to the CRM that provides a pathway to communicate efficiently with customers, to all of the applications that it takes to conduct business in earnest, software plays a crucial role in your business’ success.
Data backup is a must-have for every business, but it isn’t enough to just copy your data. You will need to have a data recovery strategy in place to ensure that your business can effectively respond after a data loss incident. Today, we’ll take a look at why considering your recovery strategy early is important, and how to prioritize it with everything else going on with your business.
Setting up a router used to be a much more complex process than it is today. Thankfully, innovations in the technology have made it simpler and easier for consumers and businesses alike to do, to the point where some Internet service providers just let users do it themselves with guided instructions. Let’s go over how you can get the most out of your wireless router.