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Directive Blogs

Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Most Business Owners Only See 1-to-3% Consumer Engagement on Social Media

b2ap3_thumbnail_social_media_engagement_is_not_high_400.jpgYou’re surely aware of how valuable an asset social media is for your brand, but how much interaction are you really getting on your pages? No matter how many views, there’s always room for improvement. Well, you’ll be relieved to hear that even the large corporations don’t get too many hits on social media, despite the massive numbers in their favor.

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How Much is it the Employer’s Responsibility to Ensure Employee Productivity?

b2ap3_thumbnail_employer_responsibility_400.jpgEvery business owner knows what’s expected of them when it comes time to onboard a new hire. When the training videos are all watched and the new employee is lined up to kick butt and take names, is that when your job as overseer ends, or is there more that you can do to get more productivity out of your staff?

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Cover Your Bases by Archiving Your Company’s Email

b2ap3_thumbnail_archiving_mail_400.jpgWhen you send a subordinate an email, you likely expect that they will read it and comply with the message. Unfortunately, this doesn’t always happen and messages, especially in organizations where email is used as the main form of communication between departments, slip through the cracks. To remedy lost correspondence, consider setting up an email archive.

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Data Loss Can Put a Damper on Your Business Continuity Plan

b2ap3_thumbnail_revenue_loss_400.jpgYou always hear about IT professionals discussing the importance of data backup. Why? Because it’s one of the single most-important processes you can integrate into your business continuity plan. While all managed services present a value to your business, only the Backup and Disaster Recovery (BDR) solution is capable of restoring data that has been lost thanks to unexpected hardware failures or natural disasters.

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What Backsourcing Your IT Looks Like

b2ap3_thumbnail_backsourcing_it_from_success_400.jpgIf you’re looking to save some money on IT, outsourcing your company’s IT services is a simple and effective method. This concept has grown tremendously over the past several years, and the saved expenses are one of its biggest attractions. However, businesses sometimes decide that it might be time to backsource their IT.

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Procrastination Nation: How Doing a Little Now Can Lead to a Lot Later

b2ap3_thumbnail_procrastination_is_not_always_bad_400.jpgHow are you coming on those New Year’s resolutions? If you’re already putting off doing them due to a case of getting bit by the procrastination bug, then you might be feeling down on yourself and thinking about giving up. But, did you know that doing something a little later might actually be a better way to get something done?

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Twitter Can Be a Valuable Business Asset

b2ap3_thumbnail_twittastic_400.jpgDespite the fact that 255 million people use Twitter, some businesses want nothing to do with it. They see it as little more than a waste of time. However, these anti-Twitter activists fail to realize that the social media outlet has an unmistakably large influence in the marketing industry. Unlike Facebook, Twitter gives you the opportunity to customize your audience to suit the precise needs of your business, and the best part of this is that it’s completely free.

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Alaskan Healthcare Organization Hit with Huge Fine for HIPAA Violation

b2ap3_thumbnail_fines_imposed_for_hipaa_400.jpgAmerican healthcare organizations must store and exchange patient data in ways that comply with the HIPAA law, or else face hefty fines. One mental health service in Alaska recently learned this lesson the hard way after being hit with a $150,000 fine. Is your healthcare organization’s IT infrastructure 100 percent HIPAA compliant?

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6 Reasons Why Working from Home Just Doesn't Work

b2ap3_thumbnail_working_from_does_not_work_400.jpgThe majority of employees love the idea of working from home. Its benefits are well-known; saving on commuting expenses, freeing up office space, improving employee satisfaction, the list goes on. Yet, many employers are hesitant to allow their staff to work from home. Why is this?

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If You Sense There’s a Better Way to Do Something, You’re Probably Right

b2ap3_thumbnail_ideas_for_business_community_400.jpgHave you ever found yourself neck deep in a major business project and nothing seemed to be working? In times like these you may have thrown up your hands and said, “There must be a better way to do this!” Often times there is, and it’s in the form of new technology. Is your current IT provider familiar with the latest technologies that can make operations easier for your business?

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3 Businesses That Manage Other Businesses on Your Behalf

b2ap3_thumbnail_business_to_business_management_400.jpgWe offer a handy IT service called vendor management. This is where we resolve technology issues on behalf of your business by coordinating with vendors to provide a fix, even if it lies outside the realms of our expertise. You may not realize it, but you actually use vendor management services for other everyday aspects of your life.

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Trust is the Key for BYOD

b2ap3_thumbnail_byod_trust_400_20141201-141235_1.jpgAs mobile technology booms, employers and employees are learning how to best take advantage of using new mobile technology in the workplace (a trend known as BYOD). To be sure, there are several advantages that come with BYOD, but there’s still hesitancy for many businesses to fully adopt mobile technology due to a lack of trust.

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Are Your Employees as Competitive as Black Friday Sales?

b2ap3_thumbnail_workplace_competition_400.jpgBlack Friday is widely regarded as the most competitive day for American retailers, and for consumers standing in line to take advantage of rock-bottom prices, the general consensus is that all of this competition is great for their wallets. In the same way, your business can benefit from a healthy dose of friendly competition.

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Tip of the Week: How to Take the Sting Out of Downtime

b2ap3_thumbnail_downtime_boom_400.jpgEvery office worker knows that downtime experienced from a technology issue can totally derail the day’s productivity. However, one thing that office managers might not be aware of is how, in a downtime event, it’s possible to divert a worker’s energy so that productivity still happens on some level, which helps take the sting out of downtime.

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IT Notifications Are Important Too!

b2ap3_thumbnail_notifications_delivery_400.jpgIt’s important to keep your communications plans organized, but it’s especially important for your IT department to keep in touch with other parts of your business. If a fatal problem shows its face, you want to make sure that they are there to fix it. In order to prevent these situations, plan out your IT communications strategy in detail, and stick to it.

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Stop Ignoring Unneeded Applications That Take Up Space on Your Network

b2ap3_thumbnail_trash_apps_to_improve_performance_400.jpgThere’s a value to having a neat and tidy office where everything is where it’s supposed to be. In addition to seeing a boost in productivity because you’re not having to fight clutter, you just feel good about working in a space that’s clean and orderly. These same principles of organization apply to your company’s network.

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What Does Your 2015 IT Budget Look Like?

b2ap3_thumbnail_it_budget_info_400.jpgAs we near the end of 2014, the topic of IT budgeting is on everyone’s minds. How much are you willing to spend, and on what? In order to provide optimal figures for the new year, you need to take some time to plan out what you think you need to spend, versus how much you’re willing to spend, on IT. Thankfully, you don’t have to do this alone.

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Did You Know? Data Backup and Disaster Recovery Are Two Different Things

b2ap3_thumbnail_backup_or_disaster_recovery_400.jpgEvery business owner knows how important data backup is to their company's continuity plan, and they realize that a disaster recovery solution can help save them in the event of catastrophe. However, some businesses think they are the same thing, and they are sadly mistaken. While they are similar, a backup is not a disaster recovery solution.

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Tip of the Week: How to Use Your Smartphone to Actually Be Productive

b2ap3_thumbnail_productive_smartphone_400.jpgThere is consistent conversation about the security of your data and the best ways to minimize the risk of losing it. At some point in this conversation the topic of mobile devices comes up. The general consensus is that the more places your staff can access their work, the more they can get done, and how could it not? With smartphones becoming as predominant as coffee mugs, and the nature of mobile devices that have the capability of hopping from one network to the next, how can you ignore that the devices themselves are a data-loss risk?

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New Office Trend “Hoteling” Provides Workers a Collaborative Work Environment

b2ap3_thumbnail_hoteling_office_trend_400.jpgEveryone is well aware of how mobile technology is changing everything. Therefore, it's a matter of time before we see new tech drastically change the office layout. This is what's happening in forward-thinking offices with a trend called "hoteling." If your business enjoys mobile technology and you want to get the most collaboration out of your staff, then hoteling is right for you.

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The Medieval Art of Guilds, IT-Style

it guilds 400In days of old, skilled people of all crafts joined together to improve the quality of their lives and their products. These were called guilds, and they're not unlike small businesses of today; a group of like-minded individuals who come together to make the public's lives easier. Your business is no different, and at Directive, we understand that.

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Herding Cats is Harder Than it Looks

b2ap3_thumbnail_cats_cats_cats_400.jpgHerding cats is a business term used to describe the task of organizing and controlling entities like people and systems known for being uncontrollable and even chaotic. Due to the unpredictable and independent nature of felines, cat herding captures the idea of controlled chaos perfectly. Does running your business feel like you're working on a cat ranch?

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Does the FCC’s Sack of the NFL Blackout Ruling Bode Well for Net Neutrality?

b2ap3_thumbnail_nfl_blackout_sacked_400.jpgAutumn is a time of change and tradition, and perhaps one of the most well-known is the return of football season. Previously, the broadcasting of local NFL games was restricted by the blackout rule, but a recent revocation of the rule could change everything. Whether you are a football fan or not, this decision to revoke the blackout rule could affect future decisions made by the FCC.

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Fight the Power: How A California Restaurant is Tackling Yelp’s Rating System

b2ap3_thumbnail_decisions_400.jpgThe Internet makes marketing your business much easier, but it's not that way for everyone. A restaurant in California has responded to the standard Internet marketing strategy with an out-of-the-box method of its own. David Cerretini, co-owner of the Italian restaurant Botto Bistro, has told his strategy to USA Today; "I want to be the worst restaurant in the San Francisco area!"

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Save $11,000 Annually for Each Telecommuting Employee

b2ap3_thumbnail_tellecommuting_is_best_400.jpgA lot of employers are nervous about letting their employees work from home, but due to the increased evidence that it can be beneficial to productivity and cost-efficiency, it's getting more and more difficult to avoid thinking about it. In fact, according to Global Workplace Analytics, working from home has grown a whopping 80 percent in the United States since 2005.

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Are You Sure Your Former Employees Won’t Stab You in the Back?

b2ap3_thumbnail_former_employee_theft_400.jpgAs a business owner, you've probably had the misfortune of letting a valued (or not-so-valued) employee go. The reasons might vary, but one thing is consistent: they're gone, and could potentially use their newfound residual malice to strike your business right where it hurts. How can you prepare yourself against former employees you may have once called "family?"

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Even Farmers Can Take Advantage of the Internet of Things

b2ap3_thumbnail_big_data_farmer_400.jpgThe Internet of Things is on its way, and we are seeing new applications for web-connected devices every day. Perhaps one of the most interesting ways to use Internet of Things technology is its integration into agriculture, or more specifically, artichoke growing at Ocean Mist Farms in Salinas Valley, California.

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BYOD Privacy: When Two Phones are Better Than One

b2ap3_thumbnail_bring_your_own_device_400.jpgBring Your Own Device (BYOD) has been a hot IT trend for the past few years. Initially, everybody loved the idea of workers using their personal smartphone for work and organizations were quick to adopt BYOD. Now, after years of trying out the policy, companies and employees are having reservations about BYOD, making some even long for the days of Blackberry.

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Don’t Get Caught in a Software-Licensing Nightmare

b2ap3_thumbnail_software_licensing_current_400.jpgA business owner must understand the licensing status of their company's software, but this has grown more complicated since the inception of the Internet. If you feel like your employees, or maybe even your corporate culture survives off of pirated software or applications, or stuff you found "for free" online, then your business could potentially suffer from legal issues.

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OneNote Online - Microsoft OneDrive’s Note Taking Solution

b2ap3_thumbnail_microsoft_onenote_400.jpgTaking notes is a pain, and we all know that. One of the biggest problems with taking notes is that your team might store them all in different places. Before you know it, you have no idea where anything is or what has been done. Microsoft's OneNote on OneDrive changes that, providing a collaborative cloud-based solution for note taking.

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Staying Ahead of Big Data is No Small Task

b2ap3_thumbnail_big_data_analytics_400.jpgCivilization has passed through various ages, like the Stone Age, the Ice Age, Bronze Age, and so on. And now, we're progressing through another one - the Data Age. In fact, 90 percent of the world's data was created in 2013. With each new device and system comes an incredible amount of data that must be processed, stored, and catalogued. This is Big Data, and the way that your business works with this information will determine the success of your business in the Data Age.

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Mobile Devices Leaving an Unsavory Taste in Restaurant Owner’s Mouth

b2ap3_thumbnail_problems_for_smartphones_restaurant_400.jpgSmartphones have revolutionized the way that we communicate with each other and increased productivity, but for some businesses, they are only making things worse. A perfect example of this is the restaurant business - in fact, one restaurant owner decided to take matters into his own hands, and has performed a study which examined their business before and after the mobile revolution.

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Grab the Air Freshener for These 2 Stinky IT Brain Fart Stories!

b2ap3_thumbnail_it_mistakes_400.jpgWe all experience temporary mental lapses (also known as "brain farts"). The worst kind of brain flatulence is when the consequences stink up the workplace, causing downtime and loss of revenue. One of the worst places to let a brain fart rip is in the IT department.

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3 Results Businesses are Demanding from Their Outsourced IT Provider

b2ap3_thumbnail_outsourced_it_key_to_success_400.jpgOutsourcing your companies IT is a great way to free up money and take advantage of time-saving remote services. Businesses have different reasons for signing up for the outsourcing service, but many clients have similar expectations of the results they want out of their managed IT service provider.

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Even the White House Needs IT Services

b2ap3_thumbnail_white_house_needs_it_services_400.jpgA change is happening in the White House. Mikey Dickerson, a Google site reliability engineer, has just been appointed by the United States government as the deputy federal CIO, proving that even the big wigs need consulting from time-to-time.

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Computing Giants Microsoft and Apple Still Fighting in New Mobile Frontier

b2ap3_thumbnail_apple_windows_mobile_400.jpgMicrosoft and Apple have been at the forefront of personal computing since the 1970s. The competition has caused partnerships and strain between the two companies and in the interim, created hardware and software that would change the world. Although the two companies will be forever linked, they both are betting on mobile, and for good reason.

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Not So Fast: Time Warner Declines 21st Century Fox’s Takeover Bid

b2ap3_thumbnail_not_so_fast_400.jpgWe recently covered net neutrality and all of the threats that could compromise our right to indiscriminate Internet service, but a new development concerning 21st Century Fox and Time Warner might be one of the most scary situations yet. In a $80 billion bid, 21st Century Fox attempted a takeover of the media supergiant.

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Be Prepared to do Business without Computers

b2ap3_thumbnail_prep400.jpgBusinesses that are aggressive will grow quickly, and in the same way, businesses that have an aggressive continuity plan will survive the worst disasters. You need to aggressively be prepared for any disaster, even the scenarios that leave your company without computers.

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Watch Your @#%!ing Mouth at Work!

b2ap3_thumbnail_smdb400.jpgLanguage is one of the biggest contributors to determining office culture. For example, a workplace where the management motivates with threats will be a completely different environment than an office where encouragement is liberally applied. The allowance or forbiddance of swearing is another major indicator of your company's culture. How does the language in your office reflect your company's values?

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Is Square Cash the Future of Digital Payment?

b2ap3_thumbnail_squarecash400.jpgBy now the vast majority of people have settled into using the Internet as a 24-hour shopping center, where almost anything imaginable can be purchased and shipped right to your door. From goods to services, everything under the sun has a digital price tag. While most of us have used a credit card to buy something online, many of us have alternatively chosen a more secure option, especially when closing deals with individuals on online auction sites like eBay. That option has traditionally been PayPal, which in many ways, has helped to revolutionize the way people transfer money. In fact, PayPal has been so successful, and essential to eBay's success, that eBay bought the company in 2002.

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