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Directive Blogs

Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Chris is a hopeless Technology Fanatic, an Inbound & Outbound Marketing Expert as well as a Senior IT Advisor, Web, Graphics & Software Designer. When he's not running Directive and JoomConnect he's probably sharpening his skills as an Amateur Photographer and Filmmaker. Chris lives with his wife Charlotte and their 2 sons in Upstate NY. Visit his photography site at www.directivestudios.com.

Scan Papers on the Go with Doxie

b2ap3_thumbnail_doxiescan400.jpgEverybody wants to go paperless, but few people actually want to sit in front of their PC for hours scanning piles of paperwork. If scanning papers was more convenient, then surely more people would go paperless, this is the logic behind the Doxie scanner. Doxie is a portable scanning solution that lets you scan anything from anywhere.

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Tip: Download a Windows 8 Start Button for Free

b2ap3_thumbnail_Classic.jpgThe new Windows 8 OS has received strong reviews on performance, and complaints in regards to the new interface. The main gripe is that the new tile layout is too different than the older versions of Windows, due in no small part to the lack of a start button. Leave it to third party software developers to build a solution.

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Free Up Bandwidth with Internet Monitoring

b2ap3_thumbnail_2013time.jpgInternet bandwidth is a precious resource, and the amount your office can use is limited to whatever internet service package your company is signed up for. If your office is running short on bandwidth, then you will need to upgrade to a bigger package, which will be expensive. Before you spend money on upgrading, you should consider internet monitoring.

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New Years Resolution Help: Spend Less Time on the Internet

b2ap3_thumbnail_2013Jump10.jpgAre you compiling your New Year's resolution list and looking for some help to achieve your goals? If one of your resolutions is to spend less time goofing off on the internet and more time being productive, then we want to share with you a helpful app called Freedom that will help achieve your resolution.

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Your MSP Will Know When You’re Down

b2ap3_thumbnail_snowmancomputer400.jpg(To the tune of: Santa Claus is Coming to Town)

No need to watch out
Techs are standing by
There's no need to pout
Remote help via Wi-Fi
Your MSP will know when you're down

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No Cord Needed: Charge Your iPhone With ChargeCard

b2ap3_thumbnail_birdchargecard.jpgWith the holiday season upon us, there is no better time to than the present for tech savvy consumers to find the hottest new technology. The ChargeCard may just be that. Cords can be inconvenient, mobile device cases do not have room for your charging cord, and cords do not fit inside pockets very well. You may even have to carry a bag just for your cord. A new product called ChargeCard takes care of this issue by allowing you to charge your iPhone with a card that fits inside your wallet.

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Producing Prime Presentations

b2ap3_thumbnail_Fotolia_6187857_S.jpgAt some point or another you will be asked to present information to a crowd of people. Whether you have to give a presentation about how you can best profit from a bake sale for your local PTA or you're presenting a sales pitch to potential investors, vendors, or clients; using advances in presentation technology and methodology to your advantage can help you make a strong first impression and more importantly, a lasting one. Below are some presentation services that can be used to enhance the content of your demonstration.

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DIY IT Repair Hinders Business Growth

b2ap3_thumbnail_littlemanonkeyboard.jpgYou are confident that your employees are good at problem solving, this is why you hired them. Your staff may even thrive on finding solutions with limited resources and keeping operations within budget. It is wonderful that you have surrounded yourself with skillful people, but using your bright staff to fix an IT problem may hurt your business in the long run.

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Staying In Business: Backup Business Continuity

b2ap3_thumbnail_bdrbandaid.jpgStep back from your monitor for a moment and take a look at your business. Customers from all over the Upstate New York area and beyond are being helped. You have an inbox full of email from countless prospects and clients, and your activity on the world wide web is literally connecting you around the world. This complex coordination of of resources and people in front of you is called logistics.

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Taking a Look at Google’s Data Centers

b2ap3_thumbnail_datacenter.jpgHave you ever stopped and wondered where the internet is housed? Maybe all the websites are on a skyscraper-sized router? Maybe the internet all fits inside your computer? Most of the information is actually stored in data center facilities all over the world, and the sheer size and complexity of these centers will boggle your mind.

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Never Again Lose Anything with StickNFind

b2ap3_thumbnail_StickNFind400.jpgIs there no problem that technology cannot solve? It seems like anything is possible with new technology advancements like StickNFind. Available in March 2013, StickNFind uses a Bluetooth sticker and your smartphone with a radar-like interface to help you find anything. Finally technology has helped man answer his most pressing question, "Where's the remote?"

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Tip: Prevent Reply All Slip-Ups with TuneReplyAll Add-On for Outlook

b2ap3_thumbnail_TuneReplyAll_NewMessage2_20121214-061501_1.jpgThe Reply All feature of e-mail is both a tool of great convenience and great embarrassment. Not since the nuclear bomb button has there been a single button that can do so much damage. To help you avoid making this fatal mistake with your e-mail, we will share with you a free Outlook add-on called TuneReplyAll.

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Drew Carey Wishes he had BDR

b2ap3_thumbnail_DrewCarey.jpgThe expression on Drew's face is a perfect picture of what data loss looks like. There is nothing more frustrating than spending an entire day on a project, only to have it all disappear with a system error. Drew's mistake was that he was saving all of his work directly on his laptop. Not only is his work susceptible to a hard drive failure and the computer crashing, but his laptop is also at risk of being stolen along with all of his personal data.

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5 New Features with Microsoft OneNote 2013

b2ap3_thumbnail_One-Note.jpgMicrosoft Office 2013 will be released during Q1 of 2013. The previews we have seen look promising, Office 365 has cloud-based services and touch screen features that work well with the new Windows 8 OS. We will highlight a few of these upgrades by looking at five new features with OneNote 2013.

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Take, Edit, and Share Screenshots with Lightshot

b2ap3_thumbnail_lightshot1.jpgTaking screenshots of your desktop is infinitely useful (including when you get a strange error that you can't seem to repeat when IT is standing by).. Although the process of taking a screenshot has always felt a bit more cumbersome than it needs to be due to the additional steps of opening editing software, formatting the image, and saving the file. Lightshot is a solution that simplifies the entire screenshot process.

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4 New Features of Microsoft Excel 2013

b2ap3_thumbnail_excel.jpgDoes it feel like your new Windows 8 OS is missing something? It might be because Microsoft Office 365 is not out yet; it is scheduled to be released Q1 of 2013. The updated Office applications have been overhauled to flow with Windows 8, and we want highlight five of these new features found specifically in Excel 2013.

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Tip: Good Filenames Will Save You Time

b2ap3_thumbnail_filenames10.jpgWhat feelings are conjured up by the phrase, "file not found?" If you are unable to locate an important file on your PC, you are going to have a bad time. Insult is added to injury when you cannot find a file that you created because you do not remember what you named it.

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Managed IT Service Prevents Costly Repairs

b2ap3_thumbnail_repairs.jpgDo you have a plan in place for when your technology breaks or crashes? As wonderful as computers are, the hardware wears down, and software can become buggy and crash. Having a go-to plan in place for IT hiccups, will save you time and frustration from having to react to a problem and scramble to find a fix.

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Tip of the Week: View Text in Windows Clearly

b2ap3_thumbnail_focustext10.jpgSpending hours every day staring at a computer monitor can cause strain to your eyeballs. Computer vision syndrome (CVS) affects 50 to 90 percent of computer workers physically with headaches, eye twitching, and physical fatigue. CVS can decrease productivity and even increase work errors. To help alleviate eye strain, Windows has an easy-to-use feature called ClearType.

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iTwin: A Hardware Solution for File Sharing

b2ap3_thumbnail_itwin10.jpgWith computing becoming increasing mobile, software companies have begun to roll out all kinds of file sharing options. There have been many of these file sharing options made available to consumers and companies alike, with most adhering to the freemium business model. Google (Drive), Apple (iCloud), and Microsoft (SkyDrive), and countless others have released file sharing and collaboration software via the cloud and while these services are great if you want to share small files like documents or playlists, when you need to share large files or a large quantity of files, these solutions quickly become expensive.

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Stolen Device Damage Control

b2ap3_thumbnail_laptopstealer.jpgThe smartphone ownership rate for American adults increased to 46% in 2012, this according to a study by Pew Research. This study does not include other mobile devices like tablets, laptops, and notebooks, but the use of these devices is also growing, with worldwide sales for just smartphones and tablets projected to hit 1.2 billion in 2013.  

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Weekly Tip: Email Attachment Shortcut for Outlook

b2ap3_thumbnail_emailattachmentred15.jpgChecking and replying to emails can be a drain of precious time in your day. For this week’s tip, we have a shortcut to share with you that will quickly attach a file to Microsoft Outlook; saving you the time of searching your documents in order to locate a certain file.

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3 Secret Tricks You Can Do with QR Codes

b2ap3_thumbnail_qrcode100.jpgMarketers love to paste QR codes on just about everything; from newspapers, DVD cases, retail displays, even fast food wrappers! QR codes are great for marketing, giving consumers instant access to a company's website, but QR codes also have many practical uses beyond advertising. Here are three helpful tricks you might not have known.

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4 New Features for Microsoft Word 2013

b2ap3_thumbnail_word2013.jpgLike clockwork, the release of Windows 8 is accompanied by a new version of Microsoft Office. The new Office will not come out until Q1 of 2013, but many product details have already been revealed; and they are in keeping with the cleaner, sleeker design of Windows 8. Here is a look at a few new features for Word 2013.

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Microsoft Looks to Scratch the Surface

b2ap3_thumbnail_microsoftsurfacetablet10.jpgWindows has been on tablets for years. In fact, one of the first prototype tablets, the NCR-produced model 3125 notepad computer ran the Microsoft Windows for Pen Computing software for the Windows 3.1 operating system (OS). Today, 21 years later the software giant has ventured back into the portable-computing hardware arena with the Microsoft Surface Tablet.

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Own Your Website! Register Your Domain Correctly

b2ap3_thumbnail_yourdomainname.jpgDomain registration is a fairly simple procedure. Virtually every web hosting company has a step-by-step process where you enter your information, create a website URL, decide how long the registration period will be, pay for everything, and then forget about it. As simple as registration can be, if done incorrectly it can come back to haunt you.

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What’s New with Microsoft PowerPoint 2013

b2ap3_thumbnail_ppt20132.jpgRiding the hype wave from the launch of Windows 8 is the newest version of Microsoft Office. Scheduled for release during Q1 of 2013, Office 365 has significant upgrades and new features in line with the revamp of Windows 8. We will showcase a few of these improvements by looking at 5 new features for PowerPoint 2013.

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4 Tips to Shop Securely Online

b2ap3_thumbnail_addtocart10.jpgThe 2012 holiday online shopping season is shaping up to be the biggest yet. Harris Interactive conducted a survey regarding this holiday season, and found that 51% of Americans plan on shopping online this year. Everybody has different reasons to shop online, 71% of respondents thought they could find better deals, and 31% want to simply avoid the crowds.

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Managing Employee Stress and Fatigue

b2ap3_thumbnail_stressrock.jpgStudies have shown that fatigue-related productivity losses and workplace accidents can be extremely detrimental to a company's production, and ultimately, its bottom line. In fact, a 2010 study done by internationally-renowned fatigue management expert Dr. Mark Rosekind and his colleagues found that fatigue-related losses at four U.S. corporations they surveyed totaled about $2,000 per employee annually. There are some options open to an employer to make certain that he or she gets the highest level of productivity from his or her employees.

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A Lap is No Place for a Laptop

b2ap3_thumbnail_girlonlaptoponlap.jpgLaptops are like the Grape-Nuts cereal of computers. Just as a Grape-Nut is neither a grape nor a nut, so it is with laptops, they are not designed to operate sitting on top of a lap! Of course, using a laptop on your lap is not going to immediately ruin your computer, but habitual lap usage can shorten the life of your machine.

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Tips to Effectively On Board New Employees

a1sx2_Thumbnail1_hiredhandshake.jpgEvery business is striving to grow, but with growth comes new challenges like hiring new staff. If you have a growing business model, then you likely achieved this by adopting smooth procedures. The same principle applies to growing your staff; and with solid on boarding procedures in place, you can get more performance out of your staff.

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Desktop + Tablet = Sony Vaio Tap 20

b2ap3_thumbnail_tap20-10.jpgThe recent tile interface overhaul of Windows 8 is groundbreaking enough to spawn entirely new computer designs and devices. The Windows 8 interface makes a desktop PC feel more like a mobile tablet, therefore Sony took the next step and combined a tablet and a desktop with the Vaio Tap 20.

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Weekly Tip: Quickly Close All Windows Programs

b2ap3_thumbnail_sdwctrlaltdel10.jpgHow many different programs do you have open in Windows right now? Three? Five? More than ten? The more programs you have open at once, the longer it takes to close everything down. And what if you find yourself in a storm and need to shut down everything before a power outage strikes?

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Adobe Reader X: The Best PDF Reader for Mobile Platforms

b2ap3_thumbnail_adobereadermobile15.jpgOver the past two decades, the Portable Document Format (PDF), developed by Adobe Systems, has become the industry standard for clean and secure documents. There are many PDF-viewing applications available across the various app markets. However, you can't go wrong with Adobe's sleek-looking and versatile PDF reader, Adobe Reader X.

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Is Your Network Monster-Proof?

a1sx2_Thumbnail1_fuzzmonster.jpgAre you ready for Halloween? Beyond having a cute costume picked out; we want to know if you are prepared for a disaster brought on by ghosts, ghouls, goblins, or ogres. Battling the dark legions can escalate quickly into a full-blown crisis, and as your IT Company, we view it as our duty to help you prepare for the worst.

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Weekly Tip: Take Screenshots to Communicate Support Issues

b2ap3_thumbnail_takeascreenshot.jpg

Have you ever been working on your computer when suddenly a wild error appears? If you need to better explain your problem to tech support, snapping a quick screenshot can be super effective.

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Windows 7, Your Days are Numbered

windows7deadlineThe week before the launch of Microsoft's Windows 8, Reuters reported that many businesses view the launch as a non-event. Corporations are generally slow to adopt new systems, taking 12-18 months to first test a new platform before implementing it. Many businesses do not see any additional business functionality with Windows 8, and write it off as a consumer product.

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The 3 Flavors of Windows 8

a1sx2_Original1_windows8icecream.jpgOctober 26th is the launch of Microsoft's new OS, Windows 8, and the world seems disoriented at the dramatic overhaul of a traditionally predictable product. To make things a bit more confusing, there are actually 3 different versions of Windows 8 being released. You should know the differences between each one before purchasing your next Windows operating system.

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Calculate Your Downtime

a1sx2_Original1_coinclock.jpgDoes it sometimes feel that business is going well, yet your bottom line is taking a hit? If time is money, then downtime is anti-money, and downtime may be your biggest budget buster. To help you determine exactly how much your IT downtime is costing you, we have two mathematical formulas you can apply to your business.

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Finding Savings in Your Underutilized Servers Part 2

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Earlier this week we talked about ways to shave your IT budget by combining your servers with a process called virtualization. This can equal big savings when you are running multiple single-task servers. Another way businesses can save money is by migrating their entire server infrastructure to a managed cloud environment.

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Increase Security with Multi-Factor Identification

a1sx2_Original1_laptopsafepw.jpgUsing a strong password with complex combinations of letters and numbers will go a long way in protecting your account, but passwords provide only one level of protection against hackers. Additional levels of security can be added with multi-factor authentication. This is the best protection available for your internet accounts, and major technology companies have recently made this a reality for the public.

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Robin Cures Android Users' Siri-Envy

a1sx2_Original2_robinapp.jpgEven if you've never used an iPhone, you've probably heard of Siri, Apple's personal virtual assistant. Siri is one-part novelty, one-part geekiness, and actually pretty productive. She can answer questions for you, facilitate many features of the iPhone, and report notifications and updates to you. For those of us who love our Android devices over Apple's iOS, Siri makes us just a little jealous, that is until now.

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Windows Gets a New Look

a1sx2_Original1_windows8bluelogo.jpgMicrosoft is gearing up to roll out Windows 8 on October 26th and if the early tests are any indication, the computing giant's latest operating system (OS) could change the face of cross-platform integration. There's always some consternation among business owners when having to decide to outfit their computers with the newest OS so here are a few things you should know about Windows 8.

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Use GPS to Navigate Your Way to Profits

a1sx2_Original1_gpsprofit.jpgTime is money. Benjamin Franklin offered up that poignant piece of business acumen in his 1748 pamphlet Advice to the Young Tradesman, Written by an Old One. Travel to the present day and it's one of the most frequent sayings used by businesses professionals. Attempting to find the highest degree of productivity is the goal for everyone that believes that the bottom line is, in fact, the bottom line. One expanding technology that is helping businesses increase efficiency is the Global Positioning System (GPS).

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4 Reasons the Desktop PC Won’t Die

a1sx2_Original1_4reasonsdesktoppc.jpgWith all this talk about mobile devices like tablets, smartphones, and ultra-portable laptops, you'd begin to think that traditional desktop PCs are going to seem archaic. Depending on your needs, that can be the case, but desktops aren't going away anytime soon, and for good reason.

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Finding Savings in Your Underutilized Servers, Part 1

a1sx2_Original1_walletethernet.jpgWhen budgeting, most businesses will look at ways to save by spending less on products and services, like downgrading to storebrand cola. These cuts are never popular and have been known to insight office mutinies, "Dr. Thunder, are you kidding me?" Before you deprive employees of premium products, first take a look inside your server, it may be full of savings!

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File Sharing Options to Consider

a1sx2_Original1_cloudfilecabinet.jpgIt's the information age. If you are always on the go, or you work as a member of a team, it helps if your work is accessible remotely. The ability to have relevant files on hand is nice and at times can be essential to the welfare of your business. Below are a few cloud-based options that could offer you or your company a solution for your remote file access needs.

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3 HandyTools to Remember Your Passwords, Part 2

a1sx2_Original1_passwordpostits.jpgLast time, we spoke about password security, we went over the importance of using strong passwords to avoid identity theft. In part two, we will discuss three easy password solutions that can help you manage all of your different passwords.

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Password Vulnerability and Security, Part 1

a1sx2_Original1_lockeddownlaptop.jpgA weak password makes identity theft easy for hackers. You would never paint your social security number on the side of a truck and drive around town, but if your password is shared, left out in the open, and used on multiple sites, then you might as well ride shotgun with the Lifelock CEO (his SSN has been stolen 13 times).

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Connecting Home and Office

a1sx2_Original1_girlworkingathome.jpgIn a 2012 Wrike.com surveyed 1,074 workers, 83% of respondents reported working at home for at least part of the workday. Chances are, you have employees working at home, and they are loving it! In fact, employees enjoy working at home so much 78% would forgo free meals, and 25% would accept a reduction in salary, just for the opportunity to work at home!
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Anatomy of a Hacker

 

a1sx2_Original1_scaryshadyhackerinthedark.jpgIf you have ever been the victim of a computer virus or cyber attack you know how bad it can hurt. You know the pain of having your data compromised or even your business operation completely shut down. You feel violated, and to add insult to injury, you have no idea who did this dirty deed.

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6 Security Questions to Ask Your Pentesting Company

a1sx2_Original1_safefolder.jpgProminent companies falling victim to hacker has become all too common in the news. Some of the larger breaches in security involve the compromise of thousands of customers' information. Definitely not the kind of press you want, not to mention the irreparable damage to your business. This can be a little scary for a small business owner, especially if you consider that these large companies have the best cyber security money can buy.
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Troubleshooting a Wet Cell Phone

a1sx2_Original1_sinkingphone.jpgStories about smartphones getting wet usually have a funny twist to them, unless it is your own device, in which case the story is comparable to a Shakespearean tragedy. Whether your toddler threw your iPhone in the toilet, or your Galaxy S3 took up swimming, there are a few tricks you can try before dropping cash on a new device.

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Know These 4 Intruders that Threaten your Business

thief climbing in windowIn order to best serve their clients, companies need to have a comprehensive program in place to help them defend their systems from malware attacks on their company's infrastructure. These attacks can have a devastating effect on a business's continuity, so having an appreciation for exactly what types of adversaries your company is up against is important. There are several types of potential intruders that you should be aware of.

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The Quest for the Paperless Office

a1sx2_Original1_paperlessoffice10.jpgEver since the first microfilm machine was rolled off the line 100 years ago, mankind has been striving to achieve the paperless office. If you are too young to remember using microfilm, think of an arcade cabinet, except, instead of Mortal Kombat, documents battle it out over a projected screen. Thankfully, we have come a long way in 100 years.

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The Fall of the Mighty Fax Machine

a1sx2_Original1_smokingfaxmachine.jpgIf Back to the Future's Marty McFly time traveled to the modern office, he would probably feel a little disoriented. He would see employees squinting at little televisions, mobile devices right out of Star Trek, and no rows of file cabinets. Then Marty would notice a fax machine and feel right at home, because fax machines have been around forever.

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VoIP, More Features and New Possibilities

a1sx2_Original1_voipkey.jpgIf you are reading this, then you obviously have an internet connection. Most internet users browse websites, check emails, and perhaps play a game or two, but if these activities are the extent of your internet usage, then you are missing out on a powerful, cost-effective tool called VoIP that uses the internet to entirely replace your old phone system.

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5 Email Threats You Must Know

a1sx2_Original1_junkmail10.jpgIf only spam were true. You would have thousands in unclaimed money, cute singles would be lining up to meet you, and there would be a magic pill that would revolutionize your personal life. Some spam is so ridiculous they are instantly deleted, others are more subtle and dangerous. Here are some threats to watch out for before you open that unsolicited email.

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Pirates Ahead, Be Ye Warned!

a1sx2_Original1_pirateman.jpg"Ahoy ye swabbies! We be takin' heavy damage on the starboard side! Brace ye-selves for impact! Arrrr!" That is pirate talk for "Hello fellow co-worker. Our CRM tools crashed again and IT needs to reboot the server." September 19th is Talk like a Pirate Day!

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5 Factors When Shopping for Upstate New York IT Support

nametag Are you looking for a new computer service provider? Deciding on a company to handle your technology is a choice that carries a little more weight than let's say, switching your cable provider. You are essentially giving this new computer company access to all of your company's sensitive information. No pressure!

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Is the Apple’s iPhone 5 Built for Business?

a1sx2_Original1_iphone5.jpgSeptember 21st is the official launch date for Apple's iPhone 5. In typical Apple hype, they officially released the specs one week before launch, putting an end to wild rumors and ruining underpants all around the MacHead community. If you are an Apple aficionado, upgrading to the iPhone 5 will be a knee-jerk reaction, but if you find yourself on the fence then check out what's new.

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Travel With Free Wi-Fi

a1sx2_Original1_freewifilogo.jpgEverybody likes the free goodies in a hotel room, tiny shampoo bottles, coupons to nearby restaurants, and HBO top the list. Wi-Fi however, our favorite goodie, sometimes fails to make the complimentary goodie list. It seems a little messed up to us, that hotels (the place you work and sleep) charge you for Wi-Fi while Burger King gives it away for free, but we have found a Wi-Fi loophole to help you out.

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There’s Electricity in the Air Over Intel’s New Chip

a1sx2_Original2_wirelesscharging.jpgIntel has been conducting experiments that would make electricity pioneer Nikola Tesla proud. Intel plans to get consumers charged up over their newest technology that will allow laptops to provide electricity to nearby smartphones without cables. Enough with the electricity puns - we're just ecstatic about this new technology!

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5 Tips to Make Yourself a Better Presenter


a1sx2_Original2_girlgivingpresentation.jpgSpeaking to a crowd, especially one comprised of your peers or potential clients, is a nerve wracking experience. All too often, a speaker will put all his/her effort into a PowerPoint with graphics worthy of James Cameron or distracting animations that spin, sparkle, and pop. As the speaker, you're the focus. Here's a few tips to keep your audience captivated:

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Protect your Dropbox with Two-Step Authentication


a1sx2_Original3_phonepadlock.jpgDropbox, a popular file-hosting service for both home-users and businesses, recently added a new security feature to prevent unauthorized access to your Dropbox files and folders. You can enable Dropbox to send a security code to your mobile phone whenever you log in.

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Prevent your Web Browser from Storing Passwords

typing in username and passwordFor sites you need to log into often, having your browser remember your password can save you time logging in, especially if you are using secure passwords that you might need to look up otherwise. There are circumstances where you might want to manage what personal information gets stored in your web browser.

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Is it Plugged In? Avoid Wasting Time with PC Vendors

guy stressed out on phoneWe've all been there; dealing with long, annoying tech support, hoping to make that extended warranty worth while. Should you eventually speak to a human, you run the risk of running smack into a language barrier. Then, there is always the inevitable 'Did you turn off your computer and turn it back on?' Would you really be still on hold if you hadn't tried everything you could think of?

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Leave IT to the Professionals

person using laptop holding hammerFor small and medium businesses, attempting to fix your own computer issues can do more harm than good. It may seem like having to pay for IT services is an unnecessary expense, especially when you have a somewhat tech savvy employee who seems to know what they are doing. It may be an expense now, but it will save you thousands of dollars in time and money in the long run.

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Handling Criticism and Adversity on Social Media

Like and Don't Like keyboard keysSocial Media is a far-reaching, extremely valuable tool for advertising and marketing. That is, well... until it isn't. Being able and prepared to handle negative online criticism can be the difference between a small but unfortunate event your company can learn from and 'irreparable damage that your company may never recover from.'

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QikPad: Collaborative Workspace Review

QikPad iconQikPad is an online collaboration resource that enables users to produce, sustain and customize data in a collaborative atmosphere. Making use of author color codes, users can readily determine the root of modifications by identifying the particular color assigned to a specific employee. Best of all, the application is free and does not require any sort of sign up.

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The Many Frustrations with Relying on Tape Backup

broken tape backupIt's evident having a solid backup solution for your business data is not just important, but crucial in order to ensure the survival of your company in the event of a disaster. One backup solution involves using a magnetic tape medium to store data. Unfortunately, tape brings some inconveniences that make other solutions more appealing.

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Tablet Cage Match: Nexus vs. Kindle

Nexus and Kindle tabletsWhen making a tablet purchase for your business, there are many factors to take into account, such as portability, battery life, screen resolution and more. However, the most important factors are whether or not the device will actually help you get more done. Here are the Nexus 7 and Kindle Fire tablets side-by-side for your comparison.

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Ransomware: Computers Held Hostage

As computer technology around us continues to advance, so too does the development of computer viruses, spyware and malware. The latest digital plague is called Ransomware, malicious software that takes over the hard drive of infected computers until ransom is paid.

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Is an Ultrabook Right for You?

ultrabookFirst there were laptops/notebooks, then we saw the portable but not-so-powerful netbooks. Thanks to some new innovations by Intel, we're seeing a new class of laptop on the market that is both ultra-slim and ultra-capable.

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Collaborate and Share Notes with Microsoft OneNote

multiple people looking at printed out graphsIf you use Microsoft OneNote for jotting down quick meeting notes, phone calls, and personal memos, you've probably had information you needed to share with other co-workers in your OneNote Notebook. This quick walk-through will show you how to set up a Shared Notebook that others can access and modify.

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Twitter Twits: 10 Epic Fails

Twitter bird shoutingWhile it may seem difficult to imagine embarrassing oneself in the space of a 140 character message, Twitter has been responsible for the downfall of companies, politicians and entire institutions. No one can deny that Twitter has been a boon for communication, politics and economics, but some people seem determined to prove that one cannot have Twitter without the word "twit." Here are a number of prominent examples from the recent past which demonstrate how Twitter's logo can swiftly become the bluebird of unhappiness for some.

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Creating Gmail Filters to Organize Your Email

Gmail app logoWhether using email for work or pleasure, it is important to ensure that we receive the messages we want while avoiding spam and other junk. Furthermore, it is extremely useful for your email to be presorted into the appropriate folder for review. Here's how to create filters for one of today's most popular email services, Gmail:

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World's Third-largest Botnet Brought Down, Global Spam Cut in Half

Delete Spam keyboard keyEveryone who uses e-mail has become accustomed to finding the occasional Spam e-mail. No matter how careful you are, it's only a matter of time before you receive a Viagra testing e-mail, the South African Inheritance Tied Up in Legal Battles, or the Winning of a Sweepstakes that you never signed up for. Where do those e-mails come from?

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Slash Power Costs and Boost Performance with SSD

SSD cardsCompanies such as Facebook, Google and Amazon are switching to Solid State Drives (or SSDs for short) in a push for greater performance with reduced operating and hardware costs. Reduced hardware costs? Yes, while Solid State Drives are more expensive than traditional hard drives, they afford certain advantages over the legacy storage hardware.

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What's Bogging Down your Network?

snails racingDoes it seem like all of your technology is running a little slow at the office? Does it take longer than it should to copy files over, synchronize your inbox, and open up documents? It might not be your computer, but your entire company network causing slowdown for your entire staff.

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5 Tips to Keep in Mind When Building Success

Success is what you make of it, and everybody has a different definition of what success is. Whether your goals are to revolutionize your industry or simply earn enough to provide for yourself and your family, building success is a step by step process.

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Should Your Upstate New York Business Virtualize?

computer serversServer Virtualization sounds like a phrase from late 1990's science fiction, but it plays a big role for small and medium-sized businesses that want to cut down on the costs of housing and maintaining multiple servers at their location. What is it and how does it work?

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5 Reasons Businesses Should Upgrade to Windows 8

windows 8 dashboardFor corporations and individuals alike, computers are mandatory. Off-site, on-site, home portal access, and remote offices are more widespread than ever. The design of Windows 8 has given special consideration to businesses. Its format includes organization, availability, security, and compatibility that allow a more cohesive operating system. For small and medium businesses, Windows 8 will acclimate to their needs like no operating system ever before.

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Business vs. Pleasure: Managing Your Facebook Persona

facebook logoLike most business owners, you probably have a Facebook page set up for your organization. Like most people, you likely also use Facebook to communicate with friends and family. Here's a simple method for doing so seamlessly.

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8 Ways to Reduce your Printing Expenses

Someone is laughing their way to the bank when it comes to printer ink prices, but it isn't small businesses. A gallon of printer ink can cost a minimum of $2,000. Granted, Upstate New York small businesses usually don't purchase a gallon of ink at a time. Suddenly, walking to the office printer and finding two copies of a 50-page .PDF file that had been printed accidentally and left for recycling would take on new significance.

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Microsoft Office 2013 Sneak Peak

microsoft office iconMicrosoft has released a preview of their highly anticipated Microsoft Office 2013, with features meant to coincide with their release of Windows 8 set to be released this fall. Like Windows 8, Office 2013 was designed to accommodate the needs of not only individuals but businesses, as well.

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Android Malware on the Rise

cell phone with red screen and Android users may have some cause for concern. Considering its surging popularity, there is going to be a certain amount of rouge applications and other malware that targets the top iPhone OS. According to the popular anti-virus maker, Trend Micro, there are at least 20,000 applications that are malicious that target Google's Android OS. That is an increase of at least 400% since the beginning of 2012. By Christmas of this year, experts have given a conservative estimate that puts potential malware and rouge apps at around 150,000 different applications.

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Dual-Monitors: Is Two Really Better Than One?

businessman with dual-monitorsMaking the transition from a single monitor to a dual monitor may be one of the best technological enhancements you can do for your desktop. This relatively cost-effective upgrade can offer a lot of extra productivity and allow your employees to get more done.

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Gliffy Makes Building Flowcharts Easy

Ever need to put together a quick flowchart or diagram but the tools in Microsoft Word aren't quite giving you the results you need? Gliffy is a quick and easy online solution that's free and simple to use.

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Use Outlook Rules to Save Time when Managing your Inbox

Business owners and employees alike are inundated with email. According to a study done in 2011, as much as half of an employee's day is spent sifting through their email, and as the study puts it, "necessary, yet unproductive tasks." Freeing up that time and spending less time managing email can open a worker up to more productivity. Here's a quick and simple way to start organizing your inbox to free yourself from your email and get more done!

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Don't Let a Storm Put You Out of Business

lightning striking over cityNature can be pretty impressive. It can interrupt the day-to-day operations of businesses, cause major damage, and cost your business in expensive downtime. Having a good business continuity plan (and ensuring you have it set in place) can make or break your company when mother nature comes knocking at your door.

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Go Green: 6 Ways Your Company Can Save Energy (and Money)

hand holding green cityBusinesses are inundated with information, programs and quick solutions on making companies green. Some of these suggestions can be implemented today, others my take more time. However, going green, can save your organization significant amounts of money. Wasted paper, plastic cups and wasted electricity are all money literally thrown away.  Here a few suggestions to get you off on the right foot:

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Was my Computer Always this Slow?

We think this is something everybody can relate to. That computer or laptop that you bought a few years ago seemed very fast and capable when it was first set up, but these days it doesn't seem to have the same get-up-and-go. Why does performance degrade as time goes by?

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Google Puts a Price on Google Glass

man wearing Google GlassGoogle Glass, which was announced a few months ago as a concept, now has a price tag and a few additional details, but is the world ready?

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The Best Defense: Universal Threat Management

UTM superheroProtecting your business network from the threats lurking on the Internet is crucial for a small business. Threats of all shapes, sizes, and severities are out there and if they get into your network you could be looking at some serious issues ranging from data theft to extended downtime. Fortunately, there is a single solution available that can deliver a total security package to protect your business from virtually any outside threat.

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How Upstate New York Small Businesses Reduce Computer Issues with the Bridge Metaphor

bridge

Does it seem like every day your network is suffering from a different issue? How about the same old issues that keep coming back? Think about how much time is wasted every day while you and your employees have to cope with viruses, malware, and oddball technology issues. What if we told you there is an easy solution that will eliminate 99% of these problems?

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Microsoft Rises to the Surface

microsoft surface tablet

June 18 marked a banner day for Microsoft as they unveiled their long-awaited tablet 'Surface'. Microsoft is hoping that the productive compatibility of Surface will make successful bid to unseat Apple's iPad as long reigning tablet-supreme.

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How to Create Amazing Document Templates with Microsoft Word Part 2

definition of the word SolutionLast time we talked about ways to standardize your Microsoft Word documents so the look and feel remains consistent throughout the document and between multiple documents. Today we are going to look at a more advanced trick that will let you take predefined content and data and allow yourself to pick and choose when you use it in a document.

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How to Create Amazing Document Templates with Microsoft Word Part 1

docx file iconDo your documents look a little bland? Representing your brand is important whenever you do any corresponding, whether you are just using letter heads or creating custom documentation or project proposals. Microsoft Word makes it simple to standardize the look of your documents so your brand can shine through no matter what type of document you are creating.

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6 Tips for Working Better While Traveling

man on beach with tabletModern technology makes it easy to get things done from anywhere, allowing employees to work while on the go. One of the caveats of working while traveling is keeping focused. Unlike sitting in the office where an employee can focus, traveling puts workers in busy airports, coffee shops, or poolside at a hotel. Here are a few tips to help you focus on tasks while on the road.

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